Delivery service (applicable to those who choose to have their order delivered to a designated delivery address)
After receiving your order, the customer service department will contact you to arrange delivery service. Orders placed before 12am can be delivered the next day at the earliest (subject to availability); if shipped by an agent, it usually takes at least 1 to 3 working days to arrange delivery. If there is a supply problem, customer service will contact you again to confirm delivery arrangements.
Hong Kong Island/Tung Chung/Discovery Bay/Ma Wan area - every Monday, Wednesday and Friday
Kowloon District/New Territories District-Every Monday to Saturday
1. For each purchase of HK$1,000 or above, you can enjoy free standard delivery service. (Except for display products) / (Free SF delivery when you spend HK$500 or more on Zeskit and power strips)
2. When the amount of your purchase is less than HK$1,000, you can pay the additional delivery fee specified by us. (Basic shipping fee is HK$150), enjoy the delivery service and have the goods delivered to the designated delivery address.
3. Delivery service is limited to fixed addresses, and the service area includes Hong Kong Island, Kowloon, New Territories, Tung Chung, Discovery Bay and Ma Wan. Tung Chung, Discovery Bay and Ma Wan are subject to an additional $100 surcharge (for orders over $1,000) / $250 delivery fee (for orders less than $1,000).
4. The delivery service is not applicable to buildings with compulsory testing, quarantine centers, non-fixed addresses, border restricted areas, outlying islands, warehouses, and locations where delivery cannot be done via stairs and must be entered through the balcony. There is no delivery service in the following outlying island areas: Lamma Island, Peng Chau, Cheung Chau, Mui Wo, Pui O, Cheung Sha, Tong Fuk, Shui Hau, Shek Pik, Po Lin Monastery and Tai O, areas where no trucks are allowed to enter.
5. If there is no direct lift to the delivery address, we will charge additional service fees based on each floor (stairs with 10 steps are considered one floor, stairs with less than 10 steps are also considered one floor, and each floor will be charged an additional $100-$150), except underground. In addition, vehicles cannot enter the village. If you enter the village on foot (more than 100 meters), an additional fee of $100-$150 will be charged. For particularly large items and other charges, the deliveryman will collect cash. If delivery is arranged by an agent, the additional charges will be determined by the agent.
6. Delivery service hours are Monday to Saturday. Products that are available from stock are generally shipped directly from the warehouse and are promised to be shipped within 96 hours after the order is confirmed. The delivery time is from 12:00 to 7:00 pm; products shipped by agents are subject to the agent's delivery schedule.
7. After you submit your order in the e-store, if the order is accepted by us, we will confirm the delivery time and date with you. However, due to delays in the bank's approval of the credit card you are using, the delivery date will be adjusted accordingly. Before the goods arrive, the delivery person will notify you through WhatsApp instant messaging software or by calling. Please check whether the ordered goods are complete, and the recipient will write his name and signature on the delivery note to confirm receipt of the goods.
8. All delivery dates and times are estimated delivery dates and times. Fever Electrics will not be responsible for any loss or damage you may suffer as a result of delivery delays.
9. If you need to change the delivery/pick-up address, date and/or time, add additional purchased goods and request delivery/pick-up together, or change the purchased goods, you must do so at least 2 days before delivery/pick-up. Contact us through the designated method of the electronic store to make arrangements one working day in advance. For details, please refer to the "Delivery and Self-Pickup Service" page of this website.
10. Please note that if any goods require installation, such installation charges will not be included in the delivery service and related charges. Installation is subject to additional charges.
11. If the deliveryman fails to complete the delivery and sign for receipt due to security issues or other reasons at your registered delivery address, we have the right to recall the goods and rearrange delivery, and charge you additional fees.
12. If the customer refuses to accept the goods without reasonable explanation, we have the right to charge you a handling fee of 30% of the entire order.
13. In case of any dispute, we reserve the right to make the final decision.